Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
我们实行30天退货政策，这意味着你在收到商品后有30天时间申请退货。

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
要有资格退货，您的物品必须保持收到时的相同状态，未穿戴或未使用，带有标签，且仍保持原包装。你还需要收据或购买凭证。

To start a return, you can contact us at xipinkuajing345@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
如需开始退货，您可以通过 xipinkuajing345@outlook.com 联系我们。请注意，退税表需发送至以下地址：[插入退件地址]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
如果您的退货被接受，我们会发送退货运输标签，并附上如何及寄往何处的说明。未经退货请求退回的商品将不被接受。

You can always contact us for any return question at xipinkuajing345@outlook.com.
您随时可以联系我们，如有任何退货问题 xipinkuajing345@outlook.com。

Damages and issues  损害与问题
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
请在收到订单时检查，如果商品有缺陷、损坏或收到错误商品，请立即联系我们，以便我们评估问题并纠正。

Exceptions / non-returnable items
例外情况/不可退货物品
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
某些类型的物品无法退货，如易腐商品（如食品、花卉或植物）、定制产品（如特别订购或个性化商品）以及个人护理用品（如美容产品）。我们也不接受危险物质、易燃液体或气体的退货。如果您对您的具体商品有任何疑问或疑虑，请随时联系我们。

Unfortunately, we cannot accept returns on sale items or gift cards.
很遗憾，我们不接受折扣商品或礼品卡退货。

Exchanges  交易所
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
最快确保拿到想要的商品的方法是退货，退货后再单独购买新商品。

Refunds  退款
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
我们会在收到并检查您的退税表后通知您，并告知退款是否获批。如果批准，您将在10个工作日内以原始付款方式自动退款。请记住，银行或信用卡公司处理退款和入账也可能需要一些时间。
If more than 15 business days have passed since we’ve approved your return, please contact us at xipinkuajing345@outlook.com.
如果自我们批准您的申报以来已超过 15 个工作日，请致电 xipinkuajing345@outlook.com 与我们联系。